Baxi secures funding for Digital Servitisation Demonstrator

Baxi Heating has secured funding from Innovate UK to develop a Digital Servitisation Demonstrator as part of the Manufacturing Made Smarter initiative. 

Baxi is working on the project with the Advanced Services Group, part of Aston University Business School.

The Baxi Heating Digital Servitisation Demonstrator will be developed by combining advanced services and digital servitisation technologies, including sensors, software and other technologies to create a digital model of Baxi’s manufacturing and service business.

The customer wouldn’t be just purchasing a boiler, they would be buying a complete ‘comfort’ package, which includes the monitoring, maintenance and servicing of all their heating requirements.

The digital model will be converted to a neutral digital platform that can be used as a wider, all-industry adaptable servitisation model.  It can be transferred between sectors and developed as a bespoke model for individual companies. The model will enable a range of manufacturers to use digital technologies to manage contracts, supply chains, customer contacts and all aspects of their business.

Karen Boswell, newly appointed Managing Director of Baxi Heating, said: “This is just the sort of innovation strategy that UK manufacturers should be looking at if they want to continue to grow their businesses.  Customers are demanding much more than products with a maintenance programme now – they want complete peace of mind, a ‘fit and forget’ service, knowing that everything will be taken care of for them.

“This project could be ground-breaking, not just in manufacturing, but in other sectors too, boosting productivity and facilitating logistics, supply chains and service.  We are very excited to be at the leading edge.”

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