Case study: the Hyde Group and Aico

Aico explains how the Hyde Group is using its Ei1000G SmartLINK Gateway to provide a solution-focused approach to asset management that assures the safety of their tenants.

With over 50,000 homes across London, the south and south east of England, the Hyde Group is taking a proactive approach to the management of its housing stock. Hyde ensures that as many of its homes as possible are occupied, redeveloping those that are not and improving the efficiency of operations through strategic asset management. Keeping all residents safe from fire is paramount and asset management is a route to achieving this.

In order to mitigate risk and monitor the alarm systems within their properties, Hyde collaborated with our Regional Specification Manager (RSM), David Cunningham to provide a solution that was cost effective, met the requirements for Hyde and ensured minimal disruption for their tenants. The installation of the new SmartLINK Gateway was recommended to provide real-time data insight into the fire alarm system, reporting events such as alarm head removals and fire alerts. Each of the properties have now been fitted with an Ei3024 Multi-Sensor fire alarm and Ei1000G Gateway, giving Hyde a proactive approach to fault-finding, defining any trends in alarm activations and maintenance requirements, while drastically minimising the issue of property access.

The Ei1000G SmartLINK Gateway utilises our next generation of wireless technology to interface the SmartLINK Gateway with all Aico alarms, assuring easy installation and reliable connection. This allows full visibility of connected RF systems via an online, cloud based SmartLINK portal system. By having this information in real time, it enables an effective, reactive approach, meaning safer homes.

Compliance Contract Manager for Hyde, Jack Bernard, commented: “The Aico Ei1000G Gateway system enables us to proactively monitor smoke alarms in our homes. The location we initially installed the system in requires an enhanced monitoring function because it suffers from false alarms and tampering. The Gateway enables us to monitor the system in real time, providing specific and useable information to offer a truly safer home.”

David Cunningham, RSM said of the collaboration “In the Hyde Group’s case, they were experiencing large numbers of false-alarming and tampering with the smoke alarms in their properties, resulting in an increase in callouts, maintenance, repairs and disruption to tenants. The SmartLINK Gateway is the perfect solution because real-time notifications alert you to any alarm activations or when an alarm is taken off the ceiling. This data insight can enable Hyde to look for trends, identify any issues quickly and rectify these with minimal disruption to the tenants.”

With the Ei1000G SmartLINK Gateway, Hyde can ensure the best quality, fit-for-purpose homes that are easier and more efficient to maintain and are fully compliant with safety requirements.

Established in 1967, the Hyde Group provides social housing in London, the south and south east of England with approximately 50,000 homes in their stock. Their mission is to provide affordable, quality housing in response to the housing crisis.

For more information about the SmartLINK Gateway, please visit

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